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Frequently Asked Questions
Shipping:
- $10 standard shipping on domestic orders.
- We offer shipping worldwide. Shipping will be calculated at checkout.
- Please allow a processing time of 1-3 business days before orders ship to you.
For more information regarding our shipping policy click here
Returns:
- 14-day returns
- Products must be returned unworn, unwashed, in their original condition and with all tags attached.
- Sale merchandise is not eligible for a return/exchange.
For more information regarding our return policy click here
All standard shipping orders placed Monday-Friday will be processed and shipped within 1-2 business days. If your order is placed on Saturday/Sunday, your processing time begins on Monday.
Expedited shipping orders placed before 11:30 AM EST Monday-Friday will be shipped that same day. If your order is placed after 11:30 AM EST your order will be shipped the following business day.
All orders placed on Saturday and Sunday will be processed on Monday. We do not ship on the weekend or holidays.
We do our best to ensure that orders arrive at the time you expect them to. When selecting any express shipping method, please bear in mind that the carriers are only able to provide an estimated delivery date. On rare occasions, packages can arrive outside the estimated delivery date. Inamore is not responsible nor has control over these situations.
Inamore is pleased to offer shipping worldwide.
International orders are subject to duties and taxes determined by the country to which they are shipped.
Shortly after checkout you will receive a confirmation email with all details regarding your order such as items purchased, shipping address provided, and an order number.
If your order is lost, please contact career using your tracking number to open a claim. Inamore is not responsible for lost/stolen packages.
Please reach out to us at hello@inamore.com with any additional questions.
To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deodorant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will be sent back to the customer.
As long as the item(s) you are returning are not sale items, you can start a return request via Return Center within 14 days of delivery either for a refund to your original form of payment or a store credit. All returns must arrive back to us within 28 days of receipt. Please note, we are unable to accept returns beyond 28 days of your receipt and anything sent to us after 28 days will be returned back to you.
Domestic returns for refund will be subject to a $15 return processing fee, which will be deducted from your refund. This fee will be waived on returns for store credit.
We do not accept returns on sale items.
If you receive a damaged item please contact hello@inamore.com within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
To be eligible for a return, items must be new, and with all original tags attached. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. Please be careful of deodorant and makeup rubbing off on the item. All items that do not meet those standards will not be accepted and will be sent back to the customer.
As long as the item(s) you are returning are not sale items, you can start a return request via Return Center within 14 days of delivery either for a refund to your original form of payment or a store credit. All returns must arrive back to us within 28 days of receipt. Please note, we are unable to accept returns beyond 28 days of your receipt and anything sent to us after 28 days will be returned back to you.
You can begin your return using the Return Center.
International returns fees will be deducted from your refund based on the amount of the DHL label provided for your return.
Please note that we do not accept returns made outside of our returns portal.
If you receive a damaged item please contact hello@inamore.com within 48 hours of delivery. Any damaged items received back to our warehouse without previous knowledge will be returned to the customer.
Once we have received and accepted your return it will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.
If the item you ordered is damaged upon delivery, please do not follow the normal return process. We ask that you reach out to our customer service team within 48 hours of delivery at hello@inamore.com and we will assist with this!
If you receive a final sale item that is damaged, please email us so that we can send you a replacement. If we do not have a replacement for the item, then you will receive a store credit.
At this time, we do not offer exchanges. In order to receive a new size, you will need to place a new order. You can begin your return for a store credit or refund using the Return Center. Returns are subject to a $15 processing fee, and all returns have a 7-10 business day processing time once received to our warehouse.
If you would like assistance with this process please email us at hello@inamore.com
Access Return Center here
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost
Customers can Track Orders here
Please note that we cannot cancel an order after it has been placed. All eligible returns must be returned within 14 days of delivery. All products marked Final Sale are not eligible for a return/exchange.
No, there will only be one shipping charge for the order.
We advise our customers to check our size charts. You can find our sizing information on each product page. Please note, most of our products run small. If you're in between sizes, we recommend to size up. If you are unsure what size to order, please get in touch with us for assistance.
You do not need an account to place an order. However, to save your favorites and view your order history you will have to create an account.
If you need to redeem a Gift Card, check your email for the Gift Card code sent to you. If you have any trouble doing so, please contact our Customer Care team at hello@inamore.com for help.
If your item is on pre-order it will be shipped by the date shown in the product description. In certain situations, pre-order dates are subject to change. You will be notified via email if your pre-order date is changed. You will be charged for this item at checkout and it will ship out once we have available stock. If you would like to make changes to your pre-order before the estimated ship date, please contact our customer service team at hello@inamore.com
For Press inquiries, please emailpress@inamore.com