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Frequently Asked Questions
Shipping:
- $10 standard shipping on domestic orders.
- We offer shipping worldwide. Shipping will be calculated at checkout.
For more information regarding our shipping policy click here
Returns:
- 14-day returns
- Products must be returned unworn, unwashed, in their original condition and with all tags attached.
- Sale merchandise is not eligible for a return/exchange.
For more information regarding our return policy click here
Items may be returned within 14 days of delivery. Returns must be initiated through our Return Center.
Returned items must be unworn, in original condition, with all tags attached, including the tamper-evident return tag, which must remain attached and unaltered.
Items showing signs of wear, damage, odor, or use (including photoshoots, social media, or events) will not be accepted and will be returned to the customer.
If you receive a damaged, faulty, or incorrect item, please contact hello@inamore.com within 1 day of delivery.
Do not follow the standard return process. We will arrange a repair or replacement. Refunds are issued only if repair or replacement is not possible.
Items sent back without prior notice will be returned to the customer.
At this time, we do not offer exchanges. In order to receive a new size, you will need to place a new order. You can begin your return for a store credit or refund using the Return Center.
If you would like assistance with this process please email us at hello@inamore.com
Access Return Center here
No. The following items are final sale:
- Items marked SALE
- Items purchased using store credit
Made-to-Order items are eligible for store credit refunds only.
Returns for a refund are subject to a 15% restocking fee, which will be deducted from the refund.
This fee is waived if you choose store credit.
Once your return has been received and approved, refunds are processed within 7–10 business days.
Please note that your bank or payment provider may require additional time to post the transaction.
All standard shipping orders placed Monday-Friday will be processed the same day. If your order is placed on Saturday/Sunday, it will be processed on Monday.
Expedited shipping orders placed before 11:30 AM EST Monday-Friday will be shipped that same day. If your order is placed after 11:30 AM EST your order will be shipped the following business day.
All orders placed on Saturday and Sunday will be processed on Monday. We do not ship on the weekend or holidays.
We do our best to ensure that orders arrive at the time you expect them to. When selecting any express shipping method, please bear in mind that the carriers are only able to provide an estimated delivery date. On rare occasions, packages can arrive outside the estimated delivery date. Inamore is not responsible nor has control over these situations.
Inamore is pleased to offer shipping worldwide.
International orders are subject to duties and taxes determined by the country to which they are shipped.
Shortly after checkout you will receive a confirmation email with all details regarding your order such as items purchased, shipping address provided, and an order number.
If your order is lost, please contact career using your tracking number to open a claim. Inamore is not responsible for lost/stolen packages.
Please reach out to us at hello@inamore.com with any additional questions.
Made-to-Order means the item is not produced until after your order is placed. This allows us to minimize overproduction and offer exclusive, limited-run pieces crafted specifically for you.
All Made-to-Order items are size verified before we begin production. Once your order is placed, our team will reach out to confirm your size information to ensure the best fit.
Made-to-Order items typically require up to 14 business days for production before shipping. Please note that these items are not eligible for refunds and can only be returned for store credit, as they are made especially for you.
If your item is on pre-order it will be shipped by the date shown in the product description. In certain situations, pre-order dates are subject to change. You will be notified via email if your pre-order date is changed. You will be charged for this item at checkout and it will ship out once we have available stock. If you would like to make changes to your pre-order before the estimated ship date, please contact our customer service team at hello@inamore.com
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost
Customers can Track Orders here
Please note that we cannot cancel an order after it has been placed. All eligible returns must be returned within 14 days of delivery. All products marked Sale are not eligible for a return/exchange.
No, there will only be one shipping charge for the order.
We advise our customers to check our size charts. You can find our sizing information on each product page. Please note, most of our products run small. If you're in between sizes, we recommend to size up. If you are unsure what size to order, please get in touch with us for assistance.
You do not need an account to place an order. However, to save your favorites and view your order history you will have to create an account.
If you need to redeem a Gift Card, check your email for the Gift Card code sent to you. If you have any trouble doing so, please contact our Customer Care team at hello@inamore.com for help.
For Press inquiries, please emailpress@inamore.com
